| |
Independent
Review Service
for the Social
Fund |
| IRS Performance against
Targets |
|
|
|
|
IRS
Performance against Targets
The tables below
show our aims and achievements for the previous financial year (2004/2005) and
the first six months of this year.
For more
detailed information about the standard of our review and complaints handling
please click here to go to the Social Fund Commissioner's Annual
Report or click here to go to the IRS Corporate
Plan.
|
|
Completion Times - Inspectors Decisions
|
|
| Action/Timescales |
Target |
|
Achieved
01 April 05 to
31 March 06
|
Achieved
01 April 06 to
30 June
06 |
Urgent Cases
- Completed
within 24 hours of receipt
|
95% |
|
90.4% |
89.0% |
|
|
|
|
|
Straight forward enquiries or no enquiries
- Completed within 12
days of receipt
|
95% |
|
99.6% |
99.8% |
|
|
|
|
|
Further investigations/ complex enquiries
- Completed within 23
days of receipt
|
90% |
|
96.3% |
95.5% |
|
|
|
|
|
Completion Times - Complaints
Where a customer makes a complaint, we aim to deal
with it as quickly as possible, balanced with the need to investigate the
complaint thoroughly.
|
|
| Action/Timescales |
|
Achieved
01 April 05 to
31 March 06
|
Achieved
01 April 05 to
30 June
05 |
Urgent Cases
- Completed
within 24 hours of receipt
|
|
97.4% |
93.3% |
|
|
|
|
Straight forward enquiries or no enquiries
- Completed within 15
days of receipt
|
|
99.1% |
98.8% |
|
|
|
|
Further investigations/ complex enquiries
- Completed within 30
days of receipt
|
|
97.6% |
94.6% |
|
|
|
|
|