Translation Services
Access to leaflets
The most important leaflets
can be downloaded from this website, or sent to you by the Inspector. These are
:
"Did you get what you wanted?" - (How to ask for an
independent review) For security reasons, it cannot be amended on screen.
Please print a hard copy and complete your personal details by hand.
"Have your say read on" - This leaflet is sent by Inspectors
when they need to set out in writing the key issues affecting your case, and
how they will make their decision.
"Here's your
decision" This leaflet is sent out with the Inspectors decision. It sets
out the complaints procedure, and signposts other organizations that may be
able to give advice and support
Once your case is with us
If English is not your
first language, and you have difficulty in understanding the information about
your review, we can send you copies of the most important documents in your own
language.
These documents are:
- If the Inspector
needs to write to you, to seek further information before completing the
review, we can arrange to have this letter translated.
- We can also arrange
to have the Inspectors decision translated for you.
- If you are unhappy
with the Inspector's decision, we can also arrange for our Customer Service
Team to reply to your enquiry or complaint in the same language.
The translation of
letters into languages other than English will mean that your application will
take longer to deal with than our published review service standards.
Which Languages?
Following research
into the most commonly used languages, we provide this service in: Arabic,
Bengali, Cantonese, French, Guajarati, Punjabi, Somali, Kurdish/Sorani, Urdu,
Welsh, Polish, Tamil and Mandarin.
You may wish to respond
to correspondence from us by phone in a language other than English. We are
able to take calls in languages other than English using Language Line.
You can contact us
about the above services on 0800 096 1926.
Leaflets & Publications Available in Other
Languages
The following leaflets
are available to download. Please click the link to open the relevant file in
Adobe PDF format. |
Arabic.pdf