Visually Impaired
If you have a visual impairment and have difficulty
reading the information about your review, we can either send you copies of the
most important documents in large type or Braille.
These
documents will be:
- Important
information about your case;
- The Inspector's
decision letter;
- Our leaflet
accompanying the Inspectors letter "here's your decision"
Changing letters or
leaflets into large type or Braille may take longer to deal with your
application than our published review service standards.
Rather than
contact us in writing you may wish to reply to letters we send you by phone.
For enquiries or complaints about
our service or the Inspector's decision please telephone
0800 096 1926 (between 9:00 and
16:30)
If you have an enquiry or complaint about the Inspector's decision or
service you have received, we can also arrange for our Customer Service Team to
reply to you in large type or Braille.
You can contact us for
further information about our Braille services on 0800 096 1926
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