If you have a visual impairment and have difficulty
reading the information about your review, we can either send you copies of the
most important documents in large type or Braille.
documents will be:
information about your case;
- Leaflet IRS4 "The
- The Inspector's
Changing letters or
leaflets into large type or Braille may take longer to deal with your
application than our published review service standards.
- Leaflet IRS3
contact us in writing you may wish to reply to letters we send you by phone. We
have a number of freephone lines:
For general enquiries or replies:
(between 9:00 and 16:30)
enquiries or complaints about our service or the Inspector's
(between 9:00 and
If you have an enquiry or complaint about the
Inspector's decision or service you have received, we can also arrange for our
Customer Service Team to reply to you in large type or Braille.
You can contact us for further information about our Braille services